Thanks for the sensational service Titleist/Footjoy

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By Mark A

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  1. Mark A

    Mark A
    Bayswater, VIC

    Hi TT,

    I know that this is probably not the correct forum to raise this, but hopefully someone can pass on my sincerest gratitude to those responsible. 

    I purchased a pair of Footjoy XPS -1 shoes earlier this year. To my surprise on arriving at the course a fortnight ago, the BOA tensioning device on one of my shoes gave way, rendering that shoe useless.

    Needless to say, I wasn't going to miss out on my round so I parted with some hard-earned and bought a pair of Dryjoy Tours and the boys in the pro shop promised to send the damaged shoes back to Acushnet for repairs.

    When I arrived the following weekend for my next round, my repaired (free of charge of course) shoes were there waiting for me.  

    If you were to ask most people who post on this site why they buy Titleist/Footjoy I'm sure most would reply because they produce the best product and if something ever goes wrong, it will be fixed no questions asked.

    That's why I'll be proud to say I'm a Brand Ambassador for life.

    Many thanks,

    Mark

  2. David M. -Team Titleist ANZ Manager

    David M. -Team Titleist ANZ Manager
    Central Park, VIC

    Team Titleist Staff

    Mark,

    Many thanks for the post above.  Really glad to hear your feedback and I'll pass it on to the FootJoy team and all our great staff who work behind the scenes in customer service, claims and repairs.  They do a sensational job everyday looking after our customers and consumers.

    Thanks again from all at Acushnet Australia and more importantly thanks for supporting Titleist and FJ.

    Cheers

    Dave

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